MEDICAL AID SUPPORT

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Our Services

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Medical Aid Support When You Need It the Most

Rest assured knowing you have someone to call when you need advice or assistance
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Dedicated Call Center

There is always someone available to answer your questions and offer support.

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All Medical Aids

No matter which Medical Aid you are a member of, we’re here to support you.

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Convenience

We deal with your Medical Aid on your behalf, so you can carry on with your day.

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Expert Advice

We understand the rules and regulations within the various Medical Aids.

Umbrella Medical Aid Support

Is there for YOU

We wanted to create a company that offers support when you are faced with medical aid matters that are often hard to understand and can be misleading and over complicated. So, whether you need an account issue resolved, are trying to get registered for chronic medication or are having trouble getting hospital authorisation approved, we are here to help you.

We have put together a friendly and dedicated call center that provides you with the expert advice and support needed to resolve your issues. In addition to that, make it a little easier to understand your medical aids rules and regulations.

Our Services
What we ARE
  • Monthly or Per Case Payment Options
  • A Dedicated Support Team
  • A Mediator Between You and Your Medical Aid
  • Experienced and Knowledgeable 
What we are NOT
  • A Brokerage Company
  • Affiliated to Any Medical Aids
  • Commission Based
  • Gap Cover
  • A Medical Aid
WITHOUT Umbrella Medical Aid Support

Precious time spent on the phone, sending countless emails, fighting to get authorisation and most of all not having anyone to turn to when you feel stuck. These are some of the issues that people face when dealing with their Medical Aid providers.

WITH Umbrella Medical Aid Support

Let us brighten up your day by making those time consuming phone calls, sending those long and involved emails, finding out for you why your authorisation was declined and also being there to offer support and advice as to the steps to take to get your issues resolved.

Claims paying ability of medical aid schemes with AA being the highest rating

Discovery Health Medical Scheme - AA
Fedhealth - AA-
Bonitas Medical Fund - AA-
Oxygen - A+
Spectramed - A+
Liberty Medical Scheme - A+
Momentum Health - A+
Pro Sano Medical Scheme - A+
Sizwe Medical Fund - A+
Resolution Health Medical Scheme - A

Top 10 List of Biggest Medical Aid Schemes

  •  01. Discovery Health Medical Scheme: 2.707 million
  •  02. Government Employees Medical Scheme (GEMS): 1.801 million
  •  03. Bonitas Medical Fund:  676 785
  •  04. South African Police Service Medical Scheme (Polmed): 497 129
  •  05. Momentum Health: 257 371
  •  06. Bankmed Restricted: 214 305
  •  07. Bestmed Medical Scheme: 200 400
  •  08. Medihelp : 195 858
  •  09. Medshield Medical Scheme: 153 415
  •  10. LA-Health Medical Scheme: 147 778
Medical Aid Ombudsman

SOUTH AFRICANS ON MEDICAL AID

17.5%

TOTAL MEMBERS IN GAUTENG

27.7%

TOTAL MEMBERS IN THE WESTERN CAPE

24.2%

TOTAL MEMBERS IN LIMPOPO

8.5%

Umbrella Medical Aid Support Logo

Umbrella Medical Aid Support

Is there for YOU

We wanted to create a company that offers support when you are faced with medical aid matters that are often hard to understand and can be misleading and over complicated. So, whether you need an account issue resolved, are trying to get registered for chronic medication or are having trouble getting hospital authorisation approved, we are here to help you.

We have put together a friendly and dedicated call center that provides you with the expert advice and support needed to resolve your issues. In addition to that, make it a little easier to understand your medical aids rules and regulations.

Our Services
What we ARE
  • Monthly or Per Case Payment Options
  • A Dedicated Support Team
  • A Mediator Between You and Your Medical Aid
  • Experienced and Knowledgeable 
What we are NOT
  • A Brokerage Company
  • Affiliated to Any Medical Aids
  • Commission Based
  • Gap Cover
  • A Medical Aid

Interested?

Request a call back and we will contact you within 24 hours…

Testimonials

What people are saying about us...

Ah man these guys are awesome hey. Top service and very friendly call center staff. It is fantastic knowing that I have someone to call when I have a problem. I would recommend Umbrella to anyone...

David Clements

You guys are an absolute lifesaver. I can't thank you enough for always being there for me and my family when we have needed you to explain what something means or to question a non payment of something. Keep up the great work...

Eve Crawford

Always there to help and give me the right advice when I need it. Thank you Umbrella, you have saved me a lot of time and money and definitely put my mind at ease...

Ela Naidoo

Umbrella is there to explain things to you in difficult times. I feel much better now that I can call them when I have a problem. Ngiyabonga isambulela ungumlindi wami oqaphayo...

Goodwill Lethabo

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